Canine Chronicles

We want you to love your new item as much as we do. In the event that something doesn’t work out the way you would like it to, we are always here to help.

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return with us.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need to provide proof of purchase. We recommend that you try any new items indoors, just in case you need to return them to us.

Exceptions / non-returnable items
Certain types of items cannot be returned, such as our custom products and clothing - which are all made-to-order. Please do get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards. 

To start a return, all you need to do is contact us at support@pawfectexplorer.com. Please note that returns will need to be sent to the following address:

Pawfect Explorer

PO Box 6188  

Sheffield

S12 9EZ

United Kingdom

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

We aim to pack and ship all in-stock orders by 5pm the next working day, after you place your order with us. However, as we're a smaller team, please do allow for 2 working days after you've made your order for your items to be dispatched, unless you have paid for express shipping.

All UK orders (apart from our made-to-order clothing items) are shipped via Royal Mail. A tracking code will be provided and sent over to you once your order is on it's way. Please ensure you have given an active email address or phone number to receive updates on your order.

* Please note, all clothing orders are made-to-order. This means you could be waiting a little longer for your item to arrive. Please allow 10-12 working days for these items to reach you. *

For more information, please read our Shipping Policy.